Resume

// SUMMARY //

Jonathan Eggers is a senior technology professional with a demonstrated record of cultivating effective client partnerships that facilitate strategic growth and long-term success. He is adept at designing and delivering innovative, cost-effective solutions that align with current and future business needs. With more than 20 years of experience in information technology, Jonathan is highly skilled in enterprise architecture, building IT strategies, delivering operational efficiencies, and providing exceptional customer service.

// PROFESSIONAL EXPERIENCE //

Feb 2020 – Present
Vice President of Operations, Alliance Technologies, St. Louis, MO

  • Develop and bring to market new service lines to meet customers’ needs and increase revenue.
  • Oversee the operation of existing services lines, maintaining and improving efficiency and best practices, and ensuring services meet clients’ needs.
  • Ensure the efficient operation of the information systems that support organizational functions.
  • Assist client organizations with designing new information systems and better leveraging existing systems, including servers, business applications, email, print, and backup systems.
  • Oversee and perform technical projects for clients, including server migrations, email migrations, backup system implementations, and enterprise application deployments.
  • Manage Client Services directors and managers and Service Desk Manager.

Sept 2017 – Jan 2020
Director of IT Services, Alliance Technologies, St. Louis, MO

  • Refined processes and procedures to ensure efficient operations.
  • Improved IT operations and effectiveness by expanding the use of current technologies and introducing new technologies.
  • Designed solutions to client business system issues.
    Ensured services met client needs.
  • Harnessed automation to amplify productivity and quality assurance.
  • Managed Service Desk Manager, systems administrators, and service desk technicians.

Sept 2015– Sept 2017
Manager of Network Operations, Alliance Technologies, St. Louis, MO

  • Worked with decision-makers and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues for our clients.
  • Ensured the stability, integrity, and efficient operation of client information systems.
  • Worked with partner leadership team members in a business development capacity to help grow Alliance Technologies.
  • Gauged the effectiveness and efficiency of existing systems; developed and implemented strategies for improving or further leveraging these systems.

Dec 2012 – Aug 2015
Managing Consultant, FlexManage (formerly Project Leadership Associates), Boston, MA

  • Account manager for Managed Services Solutions Group
  • Partnered with customers to improve systems by reviewing current practices
  • Ensured timely delivery of services, meeting customer needs and objectives
  • Developed and maintained strong, long-lasting customer relationships
  • IT Project Manager for major IT projects
  • Partnered with Help Desk Manager and Senior Consultants to ensure successful delivery of service and high customer satisfaction

Nov 2011 – Dec 2012
Consultant, FlexManage (formerly Project Leadership Associates), Boston, MA

  • Physical and VMware/Hyper-V virtual Windows 2008/2012 server support
  • Active Directory and Group Policy configuration and support
  • Windows Server – Installation, Configuration, and Administration
  • Microsoft Exchange – Installation, Configuration, and Administration
  • Office 365, Google Apps, Mimecast configuration, maintenance, and support
  • Cisco, Watchguard, SonicWall, HP, and Dell firewall, router, and switch configuration and support

Aug 2005 – Nov 2011
Manager of Information Systems and Systems Administrator, Longyear Museum, Boston, MA

  • Managed Windows servers; Active Directory and Exchange account administration
  • Virtualized servers on ESXi; Migrated from Windows 2003 to 2008 R2 and Exchange 2003 to 2010
  • Managed development, design, and deployment of a new website
  • Upgraded network infrastructure, configuring Cisco switches and routers

Jun 2001 – Aug 2005
IT Consultant, Chicago, IL, and Cleveland, OH

  • The Printery Edition: Designed, planned, and implemented technology infrastructure systems; Provided on-site end-user, network, and printer support
  • DoGone Fun!: Provided hardware, software, network, and end-user support; oversaw all technology projects, including systems upgrades and phone system and voicemail upgrades
  • Skinner Trucking: Supported on-site end-users, and printers, network, and payroll system
  • Triangle Camera: Provided end-user, network, and hardware support
  • Sanford Rose Associates: Provided on-site end-user support

// SKILLS //

Operational efficiency; customer relationships; designing technology solutions; IT strategy; IT service management; resource management; project management; business process improvement; IT policy and procedures; business continuity and disaster recovery planning and preparedness.

// EDUCATION //

Master of Science, Computer Information Systems, Boston University, Massachusetts
Bachelor of Arts, Political Science, University of Rochester, New York