Jonathan Eggers Resume


Jonathan Eggers is a senior technology professional with a demonstrated record of cultivating effective client partnerships that facilitate strategic growth and long-term success. He is adept at designing and delivering innovative, cost-effective solutions that align with current and future business needs. With more than 20 years of experience in information technology, Jonathan is highly skilled in enterprise architecture, building IT strategies, delivering operational efficiencies, and ensuring exceptional customer experience and success.


Jan 2022 – Present
Client Success and Product Strategy Manager + Technolgy, Anders CPAs + Advisors, St. Louis, MO

  • Continually improve processes around client success, account management, onboarding, projects, support services, and the customer experience
  • Work directly with Service Manager and Service Desk Manager to ensure excellent customer service/experience
  • Provide oversight for Account Managers
  • Identify strategic vendor partnerships that improve services and profitability
  • Develop growth strategies for new and existing services
  • Facilitate onboarding and solutions/services adoption for technology acquisitions/mergers
  • Continual improvement of internal ITSM processes
  • Maintain a deep understanding of industry trends and emerging technologies, identifying new services to bring to market

Sept 2021 – Dec 2021
Vice President of Client Success, Alliance Technologies, St. Louis, MO

  • Created, administered, and drove client retention and growth strategies that aligned company objectives and client business needs.
  • Developed client relationships that led to client satisfaction, loyalty, and continued growth.
  • Developed continuous improvement initiatives that enhanced internal processes, customer service, support, and product/service development.
  • Collaborated with internal teams when client issues arose to effectively solve problems.
  • Represented the client when working with internal teams on new client opportunities.
  • Developed and recommended service offerings based on client needs and market trends.
  • Maintained a deep understanding of industry trends and emerging technologies.

Feb 2020 – Sept 2021
Vice President of Operations, Alliance Technologies, St. Louis, MO

  • Developed and brought to market new service lines to meet expanding customer needs, resulting in increased revenue and improved customer satisfaction.
  • Oversaw the operation of existing service lines, maintaining and improving efficiency and best practices, and ensuring that services met clients’ needs.
  • Ensured the efficient operation of the information systems that support organizational functions.
  • Assisted clients with designing new information systems including cloud adoption, workload migrations, and business applications; partnered with clients to better leverage existing systems.
  • Oversaw clients’ technical projects, including server migrations, email migrations, and enterprise application deployments.
  • Managed Client Services Director and Managers, Service Desk Manager, and other staff.

Sept 2017 – Jan 2020
Director of IT Services, Alliance Technologies, St. Louis, MO

  • Refined processes and procedures to ensure efficient operations.
  • Improved IT operations and effectiveness by expanding the use of current technologies and introducing new technologies.
  • Designed solutions to client business system issues.
    Ensured services met client needs.
  • Harnessed automation to amplify productivity and quality assurance.
  • Managed Service Desk Manager, systems administrators, and service desk technicians.

Sept 2015– Sept 2017
Manager of Network Operations, Alliance Technologies, St. Louis, MO

  • Worked with decision-makers and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues for our clients.
  • Ensured the stability, integrity, and efficient operation of client information systems.
  • Worked with partner leadership team members in a business development capacity to help grow Alliance Technologies.
  • Gauged the effectiveness and efficiency of existing systems; developed and implemented strategies for improving or further leveraging these systems.

Dec 2012 – Aug 2015
Managing Consultant, FlexManage (formerly Project Leadership Associates), Boston, MA

  • Account manager for Managed Services Solutions Group
  • Partnered with customers to improve systems by reviewing current practices
  • Ensured timely delivery of services, meeting customer needs and objectives
  • Developed and maintained strong, long-lasting customer relationships
  • IT Project Manager for major IT projects
  • Partnered with Help Desk Manager and Senior Consultants to ensure successful delivery of service and high customer satisfaction

Nov 2011 – Dec 2012
Consultant, FlexManage (formerly Project Leadership Associates), Boston, MA

  • Physical and VMware/Hyper-V virtual Windows 2008/2012 server support
  • Active Directory and Group Policy configuration and support
  • Windows Server – Installation, Configuration, and Administration
  • Microsoft Exchange – Installation, Configuration, and Administration
  • Office 365, Google Apps, Mimecast configuration, maintenance, and support
  • Cisco, Watchguard, SonicWall, HP, and Dell firewall, router, and switch configuration and support

Aug 2005 – Nov 2011
Manager of Information Systems and Systems Administrator, Longyear Museum, Boston, MA

  • Managed Windows servers; Active Directory and Exchange account administration
  • Virtualized servers on ESXi; Migrated from Windows 2003 to 2008 R2 and Exchange 2003 to 2010
  • Managed development, design, and deployment of a new website
  • Upgraded network infrastructure, configuring Cisco switches and routers

Jun 2001 – Aug 2005
IT Consultant, Chicago, IL, and Cleveland, OH

  • The Printery Edition: Designed, planned, and implemented technology infrastructure systems; Provided on-site end-user, network, and printer support
  • DoGone Fun!: Provided hardware, software, network, and end-user support; oversaw all technology projects, including systems upgrades and phone system and voicemail upgrades
  • Skinner Trucking: Supported on-site end-users, and printers, network, and payroll system
  • Triangle Camera: Provided end-user, network, and hardware support
  • Sanford Rose Associates: Provided on-site end-user support

// SKILLS //

Operational efficiency; customer relationships; designing technology solutions; IT strategy; IT service management; resource management; project management; business process improvement; IT policy and procedures; business continuity and disaster recovery planning and preparedness.


Master of Science, Computer Information Systems, Boston University, Massachusetts
Bachelor of Arts, Political Science, University of Rochester, New York