Jonathan Eggers Resume

// SUMMARY //

Experienced senior technology consultant with over 20 years of driving strategic growth through innovative IT solutions. Proven ability to build strong client relationships and deliver cost-effective, scalable solutions that align with current and future business needs. Adept at leading digital transformations, IT governance, and identifying AI and automation opportunities that enhance operational efficiency. Skilled in collaborating with C-suite executives to design and execute technology strategies that foster long-term success. Known for simplifying complex technical concepts and ensuring seamless project delivery and client satisfaction.

// PROFESSIONAL EXPERIENCE //

Oct 2024 – Present
Technology Consulting Manager, Anders CPAs + Advisors, St. Louis, MO

  • Direct and drive the success of the technology consulting practice.
  • Oversee all Virtual CIO services, including the sale of services, management of engagements from initiation to deliverables, and provision of ongoing consulting services.
  • Provide fractional CIO/CTO leadership to guide customers’ strategic technology initiatives.
  • Drive client AI engagements in collaboration with Technology practice leadership.
  • Create strategic short- and long-term technology action plans tailored to customer needs.
  • Deliver exceptional client service, leveraging customer success best practices.
  • Identify and cultivate strategic vendor partnerships to enhance offerings and increase profitability.
  • Facilitate onboarding and adoption of solutions/services for technology acquisitions/mergers.
  • Contribute to continuous improvement efforts within the Technology practice, focusing on AI adoption, ITSM delivery, client success, and overall service optimization.
  • Research emerging technology trends and integrate them into client solutions.

Jan 2022 – Sept 2024
Client Success and Product Strategy Manager + Technolgy, Anders CPAs + Advisors, St. Louis, MO

  • Grew the Technology practice by identifying and developing new services and growth strategies informed by industry trends and emerging technologies.
  • Led continuous improvement initiatives for the Technology practice, including account management, client success, onboarding, support services, and project delivery.
  • Developed comprehensive client roadmaps for client success processes.
  • Identified strategic areas for automation and AI adoption, enhancing efficiency, quality, and the client experience.
  • Delivered technical expertise to key clients, ensuring optimal solutions and client satisfaction.
  • Partnered with Technology practice leadership to ensure the delivery of exceptional customer service across all service areas.
  • Oversaw the replacement, build-out, and adoption of practice management software to drive ongoing improvements.
  • Selected vendors and solutions and launched updated cybersecurity offerings.

Sept 2021 – Dec 2021
Vice President of Client Success, Alliance Technologies, St. Louis, MO

  • Created, administered, and drove client retention and growth strategies that aligned company objectives and client business needs.
  • Developed client relationships that led to client satisfaction, loyalty, and continued growth.
  • Developed continuous improvement initiatives that enhanced internal processes, customer service, support, and product/service development.
  • Collaborated with internal teams when client issues arose to effectively solve problems.
  • Represented the client when working with internal teams on new client opportunities.
  • Developed and recommended service offerings based on client needs and market trends.
  • Maintained a deep understanding of industry trends and emerging technologies.

Feb 2020 – Sept 2021
Vice President of Operations, Alliance Technologies, St. Louis, MO

  • Developed and brought to market new service lines to meet expanding customer needs, resulting in increased revenue and improved customer satisfaction.
  • Oversaw the operation of existing service lines, maintaining and improving efficiency and best practices, and ensuring that services met clients’ needs.
  • Ensured the efficient operation of the information systems that support organizational functions.
  • Assisted clients with designing new information systems including cloud adoption, workload migrations, and business applications; partnered with clients to better leverage existing systems.
  • Oversaw clients’ technical projects, including server migrations, email migrations, and enterprise application deployments.
  • Managed Client Services Director and Managers, Service Desk Manager, and other staff.

Sept 2017 – Jan 2020
Director of IT Services, Alliance Technologies, St. Louis, MO

  • Refined processes and procedures to ensure efficient operations.
  • Improved IT operations and effectiveness by expanding the use of current technologies and introducing new technologies.
  • Designed solutions to client business system issues.
    Ensured services met client needs.
  • Harnessed automation to amplify productivity and quality assurance.
  • Managed Service Desk Manager, systems administrators, and service desk technicians.

Sept 2015– Sept 2017
Manager of Network Operations, Alliance Technologies, St. Louis, MO

  • Worked with decision-makers and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues for our clients.
  • Ensured the stability, integrity, and efficient operation of client information systems.
  • Worked with partner leadership team members in a business development capacity to help grow Alliance Technologies.
  • Gauged the effectiveness and efficiency of existing systems; developed and implemented strategies for improving or further leveraging these systems.

Dec 2012 – Aug 2015
Managing Consultant, FlexManage (formerly Project Leadership Associates), Boston, MA

  • Account manager for Managed Services Solutions Group
  • Partnered with customers to improve systems by reviewing current practices
  • Ensured timely delivery of services, meeting customer needs and objectives
  • Developed and maintained strong, long-lasting customer relationships
  • IT Project Manager for major IT projects
  • Partnered with Help Desk Manager and Senior Consultants to ensure successful delivery of service and high customer satisfaction

Nov 2011 – Dec 2012
Consultant, FlexManage (formerly Project Leadership Associates), Boston, MA

  • Physical and VMware/Hyper-V virtual Windows 2008/2012 server support
  • Active Directory and Group Policy configuration and support
  • Windows Server – Installation, Configuration, and Administration
  • Microsoft Exchange – Installation, Configuration, and Administration
  • Office 365, Google Apps, Mimecast configuration, maintenance, and support
  • Cisco, Watchguard, SonicWall, HP, and Dell firewall, router, and switch configuration and support

Aug 2005 – Nov 2011
Manager of Information Systems and Systems Administrator, Longyear Museum, Boston, MA

  • Managed Windows servers; Active Directory and Exchange account administration
  • Virtualized servers on ESXi; Migrated from Windows 2003 to 2008 R2 and Exchange 2003 to 2010
  • Managed development, design, and deployment of a new website
  • Upgraded network infrastructure, configuring Cisco switches and routers

Jun 2001 – Aug 2005
IT Consultant, Chicago, IL, and Cleveland, OH

  • The Printery Edition: Designed, planned, and implemented technology infrastructure systems; Provided on-site end-user, network, and printer support
  • DoGone Fun!: Provided hardware, software, network, and end-user support; oversaw all technology projects, including systems upgrades and phone system and voicemail upgrades
  • Skinner Trucking: Supported on-site end-users, and printers, network, and payroll system
  • Triangle Camera: Provided end-user, network, and hardware support
  • Sanford Rose Associates: Provided on-site end-user support

// SKILLS //

  • Technical Expertise: Microsoft Server, Active Directory, Microsoft 365, Azure, Cybersecurity, Technology Auditing & Assessments, Veeam, Cisco Meraki
  • Specializations: Digital Transformation, IT Governance & Leadership, AI & Automation Opportunity Identification – From identifying opportunities and designing solutions with clients to collaborating with implementation teams for successful completion.
  • Leadership & Management: Strategic Leadership, Change Management, Team Building, Cross-Functional Collaboration, C-suite Engagement, Consulting Sales, Operational Efficiency, Resource Management
  • Project Management: Expertise in managing large-scale projects from initiation to delivery, with a focus on operational efficiency, client success, and stakeholder satisfaction
  • Customer Success & Service Management: Customer Relationship Building, Client Retention, IT Service Management (ITSM), Onboarding
  • Communication & Influence: Ability to distill complex technical concepts into accessible, actionable insights for diverse audiences, Strong Oral and Written Communication Skills
  • Business Process Improvement: Business Process Design, Process Optimization, Identifying Automation Opportunities

// EDUCATION //

Master of Science, Computer Information Systems, Boston University, Massachusetts
Bachelor of Arts, Political Science, University of Rochester, New York